Welcome to Alter Behavioral Health San Diego. We provide treatment for substance use, mental health, and overall wellness. Your privacy matters to us. This policy explains how we collect, use, share, and protect your information.
“Site” means our website or online platform.
“We” or “us” means Alter Behavioral Health San Diego.
“Personal Information” means information that identifies you, such as your name, email, phone number, or address.
Information We Collect
- Registration & Contact Information – When you sign up, request info, or schedule a tour, we collect your name, email, and phone.
- Job Applications – If you apply to work with us, we collect your professional information.
- Communications – Emails, messages, or social media contacts you send us. Do not send medical details through the Site.
- Location – With your permission, we collect location information from your device or IP address.
- Cookies & Analytics – We collect automated information about how you use our Site, such as browser type, pages visited, and IP address. This helps us improve the site and prevent fraud.
How We Use Your Information
- Service Delivery – To schedule, provide, and improve care.
- Communications – To send appointment reminders, account updates, or important info.
- Marketing – We may send helpful tips or offers. You can opt out anytime.
- Operations – To train staff, maintain quality, and run our business smoothly.
- Research & Trends – We may use anonymized data to improve services.
Who We Share Your Information With
- Service Providers – Hosting, email, or map services.
- Marketing Partners – To show relevant online ads.
- Legal Requests – Courts, law enforcement, or government agencies.
- Business Changes – Mergers, acquisitions, or sales of assets.
- With Your Permission – Only when you explicitly say it’s okay.
Protected Health Information (PHI)
We follow federal laws to protect your health info, including substance use and mental health records.
- We use PHI for treatment, payment, and operations.
- PHI may be shared without your consent for emergencies, legal requirements, public health, or research.
- Consent is needed to share psychotherapy notes, marketing info, or to sell PHI.
Your Rights
- Access & Copy – See your records or get a copy.
- Restrictions – Ask us not to share certain info.
- Confidential Communication – Request calls, texts, or emails in a specific way.
- Amend Records – Correct or update your PHI.
- Accounting – Know who received your PHI.
- Opt-Out – Stop marketing messages anytime.
- Breach Notification – We’ll tell you if your information is exposed.
Children
We do not collect information from children under 18. Parents can contact us to remove any information if needed.
International Users
Your information may be transferred and stored in the U.S.
Third-Party Links
We are not responsible for the privacy practices on other websites.
